The Good: Website ordering was easy with plenty of options. A staggering number of pen options to match exactly the type of aesthetic you are looking for. My send-in item was returned promptly after the signing. The autograph signature was solid with the paint marker obviously well-primed and not dull. Prompt replies to email questions.
The Bad: The sealed action figure I sent was well-prepared and I was careful to protect the card back. The condition of these additional precautions upon return made me thankful I took the extra steps to protect it. The figure and card back itself were damage free as a result.
The Ugly: It was under $7 for me to ship USPS, but I was charged $20 for return by UPS. When asked, the owner explained it was due to the "time" it took to place my figure in the same box I sent it in. It's a shame, honestly, as I feel this cheapens the perception of the business and my experience as a whole. This felt like I was being lied to and stolen from after already paying a significant fee for the service I requested and paid for. The original purchase receipt for this fee indicates "Ship by Weight" which further adds to this feeling of deceitfulness. A refund of the difference that was actually paid was refused.
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