Burns was born in Chicago, Illinois. She graduated from Evanston Township High School. She is a graduate of New York University's Tisch School of the Arts. Her father Jim Burns played basketball for the Chicago Bulls, and as an attorney was the US Attorney in Chicago from 1992-1996.
Burns has appeared in a number of films with Sandra Bullock, including Miss Congeniality (2000), Two Weeks Notice (2002) and Miss Congeniality 2: Armed & Fabulous (2005). She also starred in the film What's Your Number? (2011) and she held a recurring role opposite Zach Galifianakis in the HBO series Bored to Death and played Trish in the Amazon webseries Sneaky Pete (2017).
In 2020, she appeared as a guest star in the Netflix series The Politician, for which she received praise for her performance.

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