RACC Terms of Service

Last updated: July 15, 2026  ·  Effective: July 15, 2026  ·  Version 2026-07-15

Welcome to Real Autograph Collectors Club (“RACC,” “we,” “us,” or “our”), the operator of racctrusted.com and the Real Autograph Collectors Club community, including our Facebook group. These Terms of Service (the “Terms”) are a binding contract that governs your access to and use of our websites, features, and content (collectively, the “Service”) and your participation in the community, including as a buyer, a member, or a Verified or Trusted Seller. By accessing or using the Service — including by creating an account, buying from a seller, participating in the community, applying to sell, or subscribing to any alerts — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

One important point to understand up front: RACC operates a directory, a vetting program, and a community — it is a venue and information service only. RACC is not a party to any sale between members. When you buy, your contract is solely with the seller; RACC does not sell, authenticate, ship, hold funds for, or guarantee any item, and a seller’s badge, ranking, or feedback is a reputation signal, not a guarantee of authenticity or of the seller. Do your own due diligence and transact at your own risk. This is explained further in the sections below.

These Terms are organized into four parts: Part I — General applies to everyone; Part II — Buying & community applies when you buy or participate; Part III — Selling applies if you sell as a Verified or Trusted Seller; and Part IV — Legal terms applies to everyone. If a part specific to a role conflicts with a general provision as to that role’s activity, the role-specific part controls.

1.Acceptance of these Terms

By creating an account, buying, participating in the community, applying to sell, subscribing to any alerts, or otherwise using the Service, you confirm that you can form a binding contract with us and that you accept these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms for it. We may update these Terms as described in Changes to these Terms.

2.The Service & RACC’s role

RACC operates a community and marketplace directory for autograph collectors and fans, along with related features such as seller listings, drops, games, giveaways, and the Death Alerts notification service. We may add, change, suspend, or discontinue any part of the Service at any time.

RACC is a venue and information service only, and is not a party to any transaction between members. We are not the buyer, seller, consignor, agent, broker, escrow holder, authenticator, insurer, shipper, or guarantor of any transaction, and we do not take possession of items or (except for subscription fees we charge sellers) handle the funds for members’ sales. Every sale, negotiation, payment, and delivery is directly between the buyer and the seller, who set and perform their own terms. RACC does not review, approve, or guarantee any item, listing, description, price, seller, or buyer, and any vetting, badge, ranking, or feedback we display is a community-reputation signal only — not a warranty, certification, endorsement, or assumption of responsibility by RACC.

3.Accounts & eligibility

Some features require an account. You are responsible for the information you provide, for keeping your credentials secure, and for all activity under your account, and you must keep your information accurate and current. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to buy, sell, or transact. The Service is not directed to, and may not be used by, anyone under 13, and we do not knowingly collect personal information from children under 13 (consistent with the Children’s Online Privacy Protection Act). If you are between 13 and the age of majority, you may only browse under the supervision and with the consent of a parent or legal guardian and may not buy, sell, or transact. We may suspend or terminate accounts that violate these Terms.

4.Acceptable use, automated access & security

You agree not to misuse the Service. Without limitation, you will not: use the Service unlawfully or to harass or harm others; use alerts or the Service to spread false information about any person; or interfere with or disrupt the Service, its servers, or its infrastructure.

Automated access & security. You will not, without our express written permission: scrape, crawl, harvest, index, resell, or redistribute any part of the Service, its content, listings, or member data; access or use the Service through bots, scrapers, or other automated means, or to build or train a competing product, dataset, or model; attempt to gain unauthorized access to the Service, any account, or our systems; circumvent, disable, or interfere with security, authentication, rate-limiting, CAPTCHA, or other access or usage controls; or probe, scan, or test the vulnerability of the Service except under a program we authorize in advance. We may rate-limit, throttle, block, or terminate access we believe violates this section.

5.Your content & license

You are responsible for the content you submit (listings, images, text, feedback, comments, and messages). You retain ownership of your content and grant RACC a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, adapt, and moderate it as needed to operate and promote the Service. You represent that you have the rights necessary to post your content and to grant this license, and that it does not infringe any third-party right. You will not post content that is unlawful, infringing, defamatory, deceptive, or that violates another’s rights. RACC may moderate, remove, or retain content at its discretion. Copyright complaints are handled as described in Intellectual property & DMCA.

6.Links, personalization, notifications & affiliate disclosure

The Service contains links to third-party sites and services that we do not control and are not responsible for. When you click certain links and make a purchase, we may earn a commission. Our affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.

Parts of the Service are personalized based on your activity, including the searches you make and the items you view. We and our analytics providers use cookies and similar technologies to keep you signed in, measure how the Service is used, and personalize what you see and the product promotions we display, some of which are third-party listings served through our affiliate partners. How we collect and use this activity is described in our Privacy Policy.

Push notifications. The Service can send you browser or device push notifications (for example, community, activity, and Death Alerts notifications). Push requires your permission through your browser or device, and you can turn it off at any time in your browser or device notification settings or by managing your preferences within the Service. Standard message or data rates from your carrier or device may apply.

7.Death Alerts

The Death Alerts feature notifies subscribers when we believe a public figure has died, based on automated monitoring of third-party sources such as news outlets, Wikipedia, and Wikidata, with review steps intended to reduce errors. Death Alerts are provided for general informational purposes only, on a best-effort basis, from third-party sources we do not control, and alerts may be delayed, incomplete, mistaken as to identity, premature, or in rare cases simply wrong. An alert is not a confirmation of death and should not be treated as one. You acknowledge and agree that:

• We make no warranty or guarantee as to the accuracy, completeness, timeliness, or reliability of any alert or any information in the In Memoriam records;
• You will independently verify any alert (for example, through reputable news reporting) before relying on or acting on it in any way;
• We are not responsible or liable for any action taken, decision made, loss, distress, or harm arising from your receipt of, reliance on, or inability to receive any alert, including alerts that are inaccurate, misidentified, delayed, duplicated, or not sent;
• RACC is not affiliated with, endorsed by, or acting on behalf of any individual named in an alert or record, and references to public figures are for identification and informational purposes only; and
• We may correct, withdraw, or update alerts and records at any time, and add or remove monitoring sources without notice.

The Death Alerts service is a convenience, not an authoritative or official record of any person’s death.

8.Community & Facebook group rules

Your participation in the RACC Facebook group and other community channels is governed by these Terms, the posted group rules, and Facebook’s own terms. You agree to be honest and civil; to follow ISO/Want-Ad and buying/selling-post rules; and not to harass, threaten, dox, defame, spam, scam, or discriminate against members, post unlawful or infringing content, or use the community to defraud anyone. Honor deals you make. Violations may result in removal from the group and the community. RACC is not affiliated with or endorsed by Facebook/Meta.

9.Buying & authenticity — do your due diligence

RACC does not authenticate items and makes no representation, warranty, or guarantee of authenticity for anything sold by any seller, at any tier. Autograph authenticity is a matter of opinion and risk, and even vetted sellers can be mistaken or dishonest. Before buying, you are responsible for evaluating the item and the seller, asking questions, reviewing photos and provenance, and — especially for higher-value items — obtaining or independently verifying certification from a legitimate TPA of your choosing, such as Beckett Authentication Services (BAS), PSA/DNA, JSA, or AutographCOA (ACOA), among others. A certificate of authenticity is one data point, not a guarantee; verify who issued it. Some sellers offer their own authenticity guarantee — that is a commitment between you and the seller, not RACC; review its exact terms before relying on it. You buy at your own risk. Before you pay, confirm price, condition, authentication status, shipping, and the seller’s return/guarantee policy; keep records of your communications, payment, and the listing; use safe, traceable payment methods (see Payments & buyer protection); and inspect the item promptly on arrival, raising any problem with the seller quickly and in good faith.

10.Payments & buyer protection

You pay sellers directly; RACC does not process or hold your funds. We strongly recommend using traceable payment methods that provide buyer protection (for example, PayPal Goods & Services) and keeping all records. Paying by “friends and family,” gift cards, wire, cryptocurrency, or other irreversible methods removes your protections and is at your own risk. If a seller pressures you to use such a method or to transact off-platform to avoid protections, that is a red flag — decline and report it. RACC is not responsible for any payment, loss, or the acts of any payment provider.

11.Offers, TTM & member-to-member activity

Features that connect members — such as making or negotiating offers, ISO/Want-Ad responses, trades, and through-the-mail (TTM) requests you send to public figures — are conveniences that operate between the members involved (and any third party such as a signer or the postal service), not with RACC. RACC is not a party to, and is not responsible for, any offer, negotiation, trade, or TTM attempt, including any item lost, damaged, delayed, unsigned, or not returned. You take part in these at your own risk.

12.Feedback

If you leave feedback, it must be honest and based on a genuine transaction. You will not post false, fake, or retaliatory feedback, and you will not use feedback (or the threat of negative feedback) to extort a refund, discount, free item, or other concession from a seller. Feedback you submit is subject to Your content & license and may be moderated or removed by RACC.

13.Chargebacks & payment disputes

Contact the seller — and, if needed, RACC — before filing a chargeback. Many problems are resolved quickly, and a payment dispute should be a last resort, used in good faith for a genuine problem and pursued through the correct channel for your payment method. Filing a fraudulent, abusive, or bad-faith chargeback or payment dispute — for example, claiming an item never arrived when it did, disputing a charge for an item you keep, or reversing payment to avoid paying — is prohibited (“friendly fraud”). Such conduct is a material breach and grounds for removal from the community and a permanent ban, and sellers may pursue their own remedies against you. You agree to cooperate in good faith with the seller, the payment processor, and, where applicable, RACC in resolving any dispute.

14.Disputes with sellers

Any dispute about an item or a transaction is between you and the seller. RACC is not a party and has no obligation to investigate, mediate, refund, or resolve it, and RACC does not provide a buyer-protection or money-back program. RACC may, at its discretion, look into reports and take action against a seller under these Terms (including delisting, banning, or publishing a warning), but doing so does not make RACC responsible for your transaction or its outcome, and any remedy for your loss is against the seller and/or your payment provider, not RACC.

15.Prohibited buyer conduct & items

You will not: defraud, deceive, threaten, harass, dox, or discriminate against any seller or member; commit non-payment, payment reversal abuse, or friendly fraud; extort sellers via feedback or threats; buy an item and then resell or represent it as authenticated, guaranteed, or something it is not; deal in counterfeit, stolen, illegal, or IP-infringing items; use the community to source targets for a scam; create duplicate or straw accounts or evade a ban; scrape, crawl, or harvest RACC data, listings, or member information, or access the community through bots or other automated means; circumvent security, rate-limiting, or CAPTCHA; or violate any law or third-party right.

16.Reporting

Help keep the community safe: if you encounter a scam, a fake, a bad actor, or an item you believe is inauthentic or misdescribed, report it to RACC through the profile reporting tools or at legal@raccweb.com. Reports should be truthful and in good faith. RACC may act on reports at its discretion but is not obligated to.

17.Becoming a seller — eligibility & application

RACC offers two seller tiers: Verified Seller (VS), the entry tier, and Trusted Seller (TS), the highest tier, generally reached after establishing a proven track record and the required number of positive feedback. To apply you must be eligible under Accounts & eligibility and legally permitted to sell the items you offer, complete your seller profile, and submit truthful, accurate, and complete information, kept current. Providing false, misleading, or stolen identity or business information — or applying while subject to a prior RACC ban — is grounds for immediate denial or termination. Acceptance into either program is at RACC’s sole and absolute discretion; we may approve, decline, condition, pause, or revoke seller status for any lawful reason or no reason, and being approved is a revocable privilege, not a right, and not an endorsement, guarantee, or certification of you or any item you sell (see RACC’s role and Authenticity & certificates).

18.Seller programs, fees & billing

Seller status requires an active paid subscription in the tier for which you are approved. Current pricing is presented at sign-up and on your subscriptions page (for example, Verified Seller billed monthly and Trusted Seller billed annually). We may change fees prospectively; changes apply at your next renewal.

• Authorization & auto-renewal. You authorize RACC and its payment processors to charge your payment method the applicable recurring fee until you cancel. Subscriptions renew automatically for successive periods.
• No refunds. Except where required by law, all fees are non-refundable, including for partial periods, unused benefits, voluntary cancellation, or termination for your breach. Fees are for access to the program, not for any sale, placement, or outcome.
• Cancellation. You may cancel at any time; access continues until the end of the paid period and your profile is then removed from the seller list.
• Taxes. You are solely responsible for all taxes arising from your sales, and for collecting and remitting any sales, use, or VAT/GST taxes that apply to your transactions.
• Chargeback of fees. Disputing a legitimate subscription charge with your bank or processor, rather than using our cancellation process, is a breach and may result in immediate termination and a permanent ban.

19.Seller representations & warranties

For every item you offer or sell through the community, you represent and warrant that:

• You have the legal right and authority to sell it, and you have good title to it (or the consignor’s authority to sell it), free of undisclosed liens or claims;
• It is authentic and accurately described in all material respects, and the nature, origin, composition, and provenance of the item and of the signature are accurately represented and not misleading, with no material fact omitted; it is not counterfeit, forged, autopen, pre-print, stamped, secretarial, restored, reproduced, altered, or repurposed unless that fact is clearly and conspicuously disclosed in the listing;
• It is not stolen, and it was not obtained through fraud, theft, or in violation of any agreement or law;
• Your sale of it, and your marketing and images, do not infringe or violate any intellectual-property, publicity, privacy, contract, or other right of any person, including any celebrity or their estate;
• All photographs depict the actual item being sold (or are clearly labeled as stock/representative), and any COA or authentication you reference genuinely applies to that item;
• You will honor the price, description, and terms of any item you agree to sell, and you will complete the sale you accept.

These warranties run to your buyers and to RACC, which relies on them in permitting you to sell in the community.

20.Authenticity & certificates

You are solely responsible for the authenticity of everything you sell. RACC does not authenticate items and makes no representation, warranty, or guarantee of authenticity for any item sold by any seller, at any tier; our vetting evaluates a seller’s standing and history, not individual items. RACC encourages buyers to obtain or independently verify authentication from a legitimate TPA of the buyer’s choosing — such as BAS, PSA/DNA, JSA, or ACOA, among others. You agree to:

• Describe any certificate of authenticity accurately, identify who issued it, and never present an in-house or self-issued COA as if it were third-party TPA certification;
• Never fabricate, alter, transfer, mismatch, or misrepresent a COA, authentication number, or authenticator’s opinion, and never imply RACC authenticated an item;
• Cooperate in good faith if an item you sold is credibly challenged, including by facilitating TPA review and honoring your stated guarantee or a lawful remedy.

Authenticity guarantee (encouraged). RACC strongly encourages every seller to offer buyers a clear, written authenticity guarantee — ideally a lifetime, money-back guarantee honored if a legitimate TPA determines an item is not authentic. A guarantee is a seller’s own commitment to the buyer; RACC does not require a specific guarantee, is not a party to it, and does not back or administer it. If you advertise a guarantee, you must honor it (see Returns, refunds & your policy). Knowingly or recklessly selling a non-authentic item as authentic is fraud, a material breach of these Terms, and grounds for the full range of remedies in Enforcement & remedies.

21.Consignment sales

If you offer or sell any item on consignment (an item you do not own, sold on behalf of a consignor), then, in addition to everything else in these Terms:

• You represent that you have the consignor’s authority to sell the item on the terms you list, and that the consignor has good title;
• You remain fully and directly responsible to the buyer and to RACC for the item — its authenticity, description, delivery, and every warranty in Seller representations & warranties — exactly as if it were your own; being a middleman does not reduce your responsibility;
• The consignment arrangement, and any payment or dispute between you and the consignor, is solely between you and the consignor; RACC is not involved and has no obligation or liability with respect to it; and
• You are responsible for your consignor’s conduct as it affects the transaction, and you will not use consignment to obscure the source of an item, evade these Terms, or launder counterfeit or stolen goods.

22.Listings & descriptions

Your listings, posts, and profile must be accurate, complete, and not misleading. Disclose material facts a reasonable buyer would want to know — condition, flaws, restoration, the nature of the signature (in-person, through-the-mail, private signing, etc.), and any authentication status. Use clear, honest photographs of the actual item. Do not bait-and-switch, misuse keywords, impersonate others, or post content that is unlawful, infringing, defamatory, or deceptive. You are responsible for all content you post.

23.Prohibited & restricted items

You will not offer or sell, through the community or to any RACC-sourced buyer, any item that:

• Is counterfeit, forged, or a reproduction presented as authentic, or whose signature is autopen, secretarial, stamped, pre-print, or machine-applied without clear disclosure;
• Is stolen, fraudulently obtained, or that you lack the legal right or authority to sell;
• Is illegal to sell or possess, or whose sale is regulated or restricted where you or the buyer are located — including items containing regulated materials (for example, ivory, protected wildlife, or hazardous materials), firearms or weapons, or human remains;
• Infringes intellectual-property or publicity rights, such as bootleg or unlicensed reproductions; or
• Violates any applicable law, sanction, or third-party right.

RACC may, at its discretion, prohibit or restrict additional categories of items and require you to remove any listing.

24.Seller prohibited conduct

You will not, in connection with the community or any RACC-sourced buyer:

• Sell or offer counterfeit, forged, stolen, or misrepresented items, or misrepresent authenticity, provenance, or condition;
• Engage in shill bidding, fake sales, price manipulation, or coordinated schemes;
• Manipulate the feedback or ranking systems, solicit or exchange fake or incentivized feedback, or retaliate against honest feedback;
• Defraud, deceive, threaten, harass, dox, or discriminate against any buyer or member;
• Solicit buyers to move off safe/traceable payments in order to evade buyer protection, taxes, or accountability;
• Use the community to harvest members and then defraud them on or off platform;
• Circumvent a suspension or ban, operate undisclosed duplicate accounts, or apply on behalf of a banned person;
• Scrape, crawl, harvest, resell, or misuse RACC data, member information, or the seller list, or access the community through bots or other automated means, or circumvent security, rate-limiting, or CAPTCHA; or
• Violate any applicable law or the rights of any third party.

Your selling privileges also extend to the RACC Facebook group and other community channels, where the community rules in Community & Facebook group rules apply and violations are violations of these Terms.

25.Payments, shipping & fulfillment

You collect payment directly from your buyers; RACC does not process or hold funds for your sales. You are responsible for choosing lawful, appropriate payment methods and complying with their terms. We strongly recommend traceable methods that offer buyer/seller protection (for example, PayPal Goods & Services). You will not require or pressure a buyer to use “friends and family,” gift cards, or other irreversible methods that strip buyer protections as a condition of sale. You are responsible for your own payment-processor relationships, fees, holds, and compliance.

You are responsible for fulfilling every sale you accept: packing items safely, shipping within the time you state (or a commercially reasonable time), and using tracking — and, for higher-value items, signature confirmation and insurance. Title and risk of loss pass according to your sale terms and applicable law; RACC bears none of it. Keep proof of shipment and delivery. Failure to deliver, chronic delay, or delivering an item materially different from what was described is a breach.

26.Returns, refunds & your policy

You must maintain and clearly disclose a fair returns/refund policy and honor it, along with any authenticity guarantee you advertise and any rights buyers have under applicable consumer-protection law. If an item is credibly shown to be inauthentic or materially not as described, you will provide the remedy you promised or that the law requires. RACC does not fund, administer, or backstop your refunds or guarantees, but persistent failure to honor them is a breach.

27.Seller feedback & reputation

Positive feedback and other reputation signals are earned from genuine transactions. You will not create, buy, trade, solicit under pressure, or otherwise manufacture feedback, use duplicate or straw accounts, or condition a sale or discount on receiving positive feedback. You will not threaten or retaliate against a buyer for honest feedback. RACC may display, aggregate, retain, and moderate reputation data at its discretion, and reputation data may remain after your status ends.

28.Seller chargebacks & fees

If a buyer opens a payment dispute or chargeback, you will respond promptly and in good faith and cooperate with the payment processor and, if asked, with RACC. Buyer/seller disputes are between you and the buyer; RACC is not a party and has no obligation to mediate, but may investigate and act under Enforcement & remedies. Abusing the dispute process, or refusing to make a buyer whole where an item was inauthentic or materially misdescribed, is a breach. You are responsible for any chargeback, reversal, penalty, or processing fee arising from your sales, and RACC may pass through to you, and recover from you, any fee, cost, or loss RACC incurs because of your conduct or breach.

29.Badges, marks & ranking

While your subscription is active and in good standing, RACC grants you a limited, revocable, non-exclusive, non-transferable license to display the RACC Verified/Trusted Seller badges and marks solely to identify your current RACC status, following any brand guidelines we provide. You will not alter them, use them after your status ends, or use them in a way that implies RACC authenticated an item or is a party to or guarantor of a sale. All RACC names, logos, badges, and rankings remain RACC’s property, and where you appear on the seller list or how you are ranked is determined by RACC in its discretion. On termination you will immediately stop using the badges and marks.

30.Trusted Seller program & eBay sync

The Trusted Seller tier is the highest RACC seller tier and carries a correspondingly higher standard of conduct. As a Trusted Seller you agree to communicate with buyers and respond to problems promptly, honor your stated returns and authenticity commitments, keep your listings and any synced inventory accurate, and maintain the good standing on which the tier depends; RACC may set and update reasonable Trusted-Seller standards and may return a seller to a lower tier or remove the tier for failing to meet them.

If you use any eBay-store synchronization or portal feature, you authorize RACC to access and display your eBay listings for that purpose, you represent that doing so complies with eBay’s terms, and you remain solely responsible for those listings and their accuracy. RACC may modify or discontinue the feature at any time and is not responsible for eBay’s platform, availability, fees, or policies.

31.Seller compliance with law

You are solely responsible for complying with all laws applicable to your business and sales, including consumer-protection and autograph-dealer laws, certificate-of-authenticity requirements, tax and business-licensing obligations, anti-fraud and anti-counterfeiting laws, and export/import and sanctions rules. You are an independent business; nothing here creates an employment, agency, partnership, franchise, or joint-venture relationship between you and RACC.

32.Intellectual property & DMCA

The Service, including its text, graphics, logos, and software, is owned by RACC or its licensors and is protected by applicable laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Service. Third-party names, marks, and materials remain the property of their respective owners. Your own content is licensed to RACC as described in Your content & license.

RACC respects intellectual-property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content in the community infringes your copyright, send a written notice to our designated agent at legal@raccweb.com that includes: your signature; identification of the copyrighted work; identification and location (URL) of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We will remove or disable material as appropriate and may forward the notice to the poster, who may submit a counter-notification. RACC terminates the accounts of repeat infringers in appropriate circumstances.

33.Electronic communications & consent

You consent to receive communications from RACC electronically — including account, transactional, administrative, and program notices — by email to the address on your account or through the Service, and you agree that these satisfy any legal requirement that a communication be in writing. You consent to the use of electronic records and signatures, and you agree that your acceptance of these Terms (and any future version), whether by click-through or by continuing to use the Service, is a valid electronic signature that binds you the same as a handwritten one. Keep your email address current; notices are effective when sent or posted. You may manage marketing emails as described in our Privacy Policy, but you may not opt out of essential transactional or program notices while you use the Service.

34.Enforcement & remedies

If RACC determines, in its sole and reasonable discretion, that you have breached these Terms, engaged in fraud or harmful conduct, or created risk to the community, RACC may take any one or more of the following actions, with or without notice and in any combination:

• Issue a warning, or require corrective action;
• Suspend, restrict, or terminate your account, listings, content, or features;
• Delist a seller from the seller list and remove listings, profiles, or content;
• Remove or ban you from the RACC Facebook group and other community channels;
• Terminate a seller’s status and subscription with no refund of any fees, forfeiting any unused portion;
• Impose a permanent ban on you and any related or successor accounts; and
• Publish a factual notice, warning, or “do not buy” advisory about you to the community, and share information with buyers, sellers, payment processors, TPAs, marketplaces, or law enforcement, where RACC believes in good faith it is warranted to protect members (for example, regarding fraud, fakes, or friendly-fraud chargebacks).

You agree that RACC’s good-faith publication of truthful information and its opinions about member conduct is a legitimate protection of the community, and you waive claims against RACC arising from such disclosures to the fullest extent permitted by law. These remedies are cumulative and in addition to any other rights RACC has at law or equity.

35.Investigations & cooperation

RACC may investigate suspected violations and reports about you. You agree to cooperate reasonably, respond truthfully and promptly to inquiries, and provide records (such as proof of authenticity, purchase, shipment, or refund) on request. Failure to cooperate is an independent ground for the remedies above.

36.Term & termination

These Terms apply for as long as you use the Service or hold an account or seller status. You may stop using the Service at any time, and a seller may cancel their subscription; RACC may suspend or terminate access as described in Enforcement & remedies or for convenience. On termination, your access, any seller status, listings, badge license, and eBay sync end, and no fees are refunded except where required by law. RACC may retain your transaction, acceptance, feedback, and compliance records as needed to operate the Service, resolve disputes, and meet legal obligations, and may remove or retain your listings and content at its discretion. Provisions that by their nature should survive termination do so, including Parts of these Terms relating to content, disclaimers, limitation of liability, release, indemnification, and dispute resolution.

37.Disclaimers

The service, including the community, the marketplace directory, the seller programs, giveaways, and death alerts, is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. RACC does not warrant the authenticity, quality, legality, or safety of any item, any buyer, or any seller; that the service will be uninterrupted, secure, or error-free; or that any listing, ranking, badge, feedback, or information will be accurate or reliable. RACC makes no guarantee of any sales, revenue, placement, or results.

38.Limitation of liability

To the maximum extent permitted by law, RACC and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, goodwill, business, emotional distress, or the price of any item, arising out of or relating to these Terms, the Service, the community, any program, any transaction, or any alert, even if advised of the possibility. To the maximum extent permitted by law, RACC’s total aggregate liability for all claims relating to these Terms or the Service will not exceed the greater of (a) the total fees you paid RACC in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). You understand that RACC does not receive the purchase price of members’ transactions and is not responsible for them. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.

39.Release

Because RACC is not a party to members’ transactions, you release RACC and its owners, officers, employees, and agents from all claims, demands, and damages of every kind, known and unknown, arising out of or connected with any transaction, item, or dispute between you and a seller, a buyer, a consignor, or any other member or third party. If you are a California resident, you waive California Civil Code § 1542 (and any similar law), which says a general release does not extend to claims the releasing party does not know of or suspect to exist in their favor at the time of the release.

40.Indemnification

You will defend, indemnify, and hold harmless RACC and its owners, officers, employees, contractors, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your content; your conduct in the community; your items, listings, sales, or any consignment arrangement; your transactions and disputes with any seller, buyer, consignor, or third party; your breach of these Terms or of your representations and warranties; your violation of any law or third-party right; or (for sellers) your authenticity, delivery, refund, or tax obligations. This includes claims by your buyers. RACC may assume the exclusive defense of any matter subject to indemnification, at your expense, and you will cooperate.

41.Dispute resolution & arbitration

Any dispute, claim, or controversy between you and RACC arising out of or relating to these Terms, the Service, the programs, or the community that is not resolved informally will be resolved by final and binding individual arbitration, administered by a recognized arbitration provider under its consumer/commercial rules, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop misuse. Before starting arbitration, you agree to first contact us at legal@raccweb.com and attempt to resolve the dispute informally for at least thirty (30) days.

Class-action waiver. All disputes will be brought only in your or RACC’s individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. You and RACC waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

30-day right to opt out. You may opt out of this arbitration and class-action-waiver provision by sending written notice to legal@raccweb.com within 30 days of first accepting these Terms (or first using the Service), stating your name, account, and that you opt out of arbitration. Opting out will not affect any other part of these Terms or your account or seller status.

Governing law & venue. These Terms and any dispute are governed by the laws of the State of Connecticut and, where applicable, the Federal Arbitration Act, without regard to conflict-of-laws rules. Any arbitration will be seated in, and any permitted court action will be brought exclusively in the state or federal courts located in, Connecticut, USA, and you consent to their personal jurisdiction, except where prohibited by law.

42.Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the “Last updated” date and version above and may notify you through the Service or by email, and we may require you to re-accept the current version to keep using the Service or selling. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms. Each acceptance is recorded with its version, date, and other details for our records.

43.General terms

• Entire agreement. These Terms, together with the Privacy Policy and any policies referenced here, are the entire agreement between you and RACC about the Service and supersede prior understandings on that subject.
• Severability. If any provision is held unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; RACC may assign them, including to a successor or affiliate.
• Force majeure. RACC is not liable for any delay or failure to perform caused by events beyond its reasonable control, including outages, acts of third parties (such as Facebook, eBay, or payment processors), natural events, or emergencies.
• Independent contractor. You and RACC are independent; these Terms create no employment, agency, partnership, or joint venture.
• Notices & survival. We may give notice through the Service or to the email on your account; you may reach us at legal@raccweb.com. Provisions that by their nature should survive termination do so, and feedback and reputation data may remain in the community after your status ends.

44.Contact

Questions about these Terms? Contact us at legal@raccweb.com, or through the contact options on racctrusted.com.

45.Acknowledgment

By using the Service — and, if you sell, by applying to become or continuing as a Verified or Trusted Seller — you acknowledge that you have read, understood, and agree to these Terms, including the arbitration and class-action waiver in Dispute resolution & arbitration, and that RACC is not a party to members’ transactions, makes no guarantee of authenticity, and offers no buyer-protection or money-back program. Your electronic acceptance is as legally binding as a handwritten signature.