Chrissy Gale

★★★★★

Jan 26, 2023

I was recommended Craig through a friend who had previously had items signed for him & I used him myself for 2 items on 2 separate occasions so I feel my feedback is honest but fair.

I contacted him & our communication was great, back & forth I really felt he was attentive & I was happy to give him my business. The 1st signing came & although I did not get exactly what I wanted I feel it would be unfair to lay this on Craig as this was something out of his control.

2nd item I naturally chose Craig to do business with again as my first experience was good. Messages were again back & forth & I felt confident with the whole thing. The signing came & it appeared to me he took on too many orders as the service definitely slipped. First of all I didn’t get my quote that I had asked for nor did I get my COA that I had paid for & to top it off it wasn’t even Craig that got my item signed it was his friend. I felt after me not getting my 1st item the way I wanted he may of made my 2nd more of a priority to be right. Unfortunately not & I was again left, disappointed. I also seen a pattern of people that have used Craig several times receiving their items with quotes etc, just the way they wanted and asked for, so this leaves me doubt to why on both occasions I didn’t get what I wanted.

I will also add that with the return of my 2nd item we were caught in the postal strikes which is of course no fault to Craig but when I was waiting on my item I had reached out looking mainly for some reassurance of what the outcome would be if the item did not arrive & I was never given any straight answer from Craig. When my item finally did arrive after 5 weeks I then had to source the COA from somewhere else.

I will be looking elsewhere for any future signings as my experience has definitely left a sour taste. I think my feedback is fair and I was asked for my honest feedback by Craig personally, he may not agree but this is maybe something he can reflect on & work to improve for future custom.